Privacy Policy

KW Countertop respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store and protect your information in compliance with applicable Canadian privacy laws.

1. Information we collect

We may collect the following types of personal information when you visit our website, contact us or request our services:

• Name
• Email address
• Phone number
• Mailing address
• Project details and preferences
• Any other information you choose to provide through our forms or communications

We may also collect non-identifying data such as browser type, pages visited and interaction patterns for analytics purposes.

2. How we use your information

KW Countertop uses your personal information to:

• Respond to inquiries and provide quotes
• Schedule consultations and service appointments
• Communicate about ongoing or future projects
• Send updates or marketing materials (only with your consent)
• Improve our website and customer service

We do not sell or rent your personal information to third parties.

3. Consent

By providing your personal information, you consent to its use as outlined in this policy. You may withdraw your consent at any time by contacting us using the details below.

4. Data security

We take reasonable steps to protect your information from unauthorized access, use or disclosure. Our website uses secure technologies and is regularly monitored to keep your data safe.

5. Third-party services

Our website links to and embeds external services, such as Google Maps for directions and our slab inventory provider on the Stone Gallery page. We are not responsible for the privacy practices of those third parties. Please review their policies before providing any information.

Our website stores a small preference in your browser so the “Visit our showrooms” message isn’t shown again after you close it. It contains no personal information.

6. Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Withdraw your consent to receive marketing emails

To make a request, please contact us using the details below.

7. Updates to this policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date.

Contact us

KW Countertop, 149 Manitou Dr, Kitchener, ON N2C 1L4
(519) 894-1991 · info@kwcountertop.com